Terms & Conditions

“Verdanti · Africa” (“we”, “us”, “our”) is a specialist travel agent and curator for journeys in Southern Africa. We act as an agent arranging accommodation, activities, transfers, and related services that are owned and operated by independent third parties (“operators”). We are not the principal supplier of those services. Your contract for each service is formed with us as your booking agent and is subject both to these terms and to the individual operator’s terms, which we share with you before payment.

All bookings are subject to availability and written confirmation. A booking is only confirmed once we have received your deposit (or full payment, where applicable) and issued written confirmation. By paying, you confirm that you are at least 18 years old, that you have authority to make the booking for everyone named on it, and that you and your party accept these terms, our Booking Policies, and the relevant operator terms.

The packages, itineraries, and trip ideas shown on this website are sample itineraries published to inspire you — they are examples and starting points, not fixed, off-the-shelf products. No two journeys are identical: we tailor the route, lodges, activities, dates, and pace to each traveller. Any price displayed is an indicative “from” starting rate per person, not a quotation or guaranteed price. The exact itinerary, accommodation, inclusions, and final price are confirmed only in your written quotation and depend on availability, season, group size, exchange rates, and the way you choose to customise the trip. Photographs, descriptions, and day-by-day plans are illustrative and may differ from what is ultimately available.

Prices are quoted in US Dollars (USD) unless otherwise stated and remain provisional until a deposit is received — quotations are based on costs and exchange rates at the time of quoting and may change before confirmation. Payments are processed securely via PayNow and by international bank transfer. Deposit amounts, the payment schedule, and any payment-processor or bank charges are set out in your quotation and in our Booking Policies.

Cancellation and amendment charges, and the way refunds are handled, are set out in full in our Booking Policies and Refund Policy, together with any stricter operator terms shown in your quotation. The terms in effect at the time of booking apply.

You are responsible for ensuring you hold valid passports, the correct visas, and any required vaccinations, certificates, or medication for every country on your itinerary. You must disclose relevant medical conditions and the ages of all travellers at booking, as some activities carry health, fitness, or age restrictions. We may offer general guidance, but final responsibility rests with you, and we are not liable for losses arising from inadequate documentation, health preparation, or non-disclosure.

You must hold comprehensive travel insurance for the duration of your trip, covering at minimum cancellation and curtailment, medical emergencies and repatriation, and any adventure activities you intend to undertake. We can suggest providers but do not sell insurance. Travelling without adequate insurance is at your own risk.

While travelling you must follow the reasonable instructions of guides and operators, particularly safety briefings for wildlife and adventure activities. Operators may refuse or curtail any service where conduct, health, or safety concerns make it necessary, and no refund is due in such cases. You are responsible for any damage or loss you cause to an operator’s property.

We take care in selecting our partners, but as an agent we are not liable for the acts, omissions, defaults, or negligence of independent operators, nor for personal injury, illness, death, loss, damage, delay, or additional expense arising from them or from events beyond our reasonable control. To the maximum extent permitted by law, our total liability to you is limited to the value of the services booked through us. Nothing in these terms excludes any liability that cannot lawfully be excluded.

We are not responsible for any failure or delay in performing our obligations caused by events beyond our reasonable control — including but not limited to extreme weather, fluctuating river or water levels, fire, flood, drought, epidemic or pandemic, government action, border or national-park closures, civil unrest, strikes, or transport disruption. In such cases your rights are as described in our Booking Policies and Refund Policy, limited to amounts recoverable from suppliers.

The content on this website (text, images, itineraries, and branding) is owned by or licensed to Verdanti · Africa and is provided for your personal use in planning a trip. Prices, availability, and descriptions are indicative and may change. You may not copy or reproduce our content for commercial purposes without our written permission.

We handle your personal information in line with our Privacy Policy, which explains what we collect, how we use it, and your choices.

If something isn’t right during your trip, please tell the operator and us immediately, so we can try to put it right while you are still on the ground — most issues are resolved fastest this way. If a matter remains unresolved, please write to us within 28 days of returning home and we will respond promptly.

These terms and any booking are governed by the laws of Zimbabwe, and you and we agree to submit to the exclusive jurisdiction of the courts of Zimbabwe.

Verdanti · Africa operates from offices in the United Kingdom and in Victoria Falls, Zimbabwe; full postal addresses are available on request and are confirmed on your booking documentation. Questions about these terms can be sent to hello@verdantiafrica.com or via our contact page.